In most cases, an internet connection is required to start and manage a charging session through the synergEV network. If a station is offline, it may not be available for use until connectivity is restored. However, our network is designed for reliability, and we actively monitor stations to minimize downtime and get chargers back online as quickly as possible. You can also filter for roaming partner stations to access even more charging options across multiple networks, all in one place.

Station owners have full control over pricing through the synergEV platform. You can easily set and adjust rates based on your preferences, whether that’s by energy usage, session time, or a flat fee. Our platform also gives you the flexibility to update pricing at any time, so you can adapt to demand, manage costs, or offer promotions as needed. Once your payment method is saved, charging is seamless, just plug in, start your session in the app, and you’re good to go. Some locations may also support RFID access or roaming network payments, depending on the station.

The synergEV platform gives you full control over who can use your charging stations. You can set access permissions based on your needs, whether that’s making stations public, limiting access to specific users, or creating private groups for residents, employees, or fleet drivers. Access settings can be easily managed and updated at any time through the platform, giving you the flexibility to adapt as your needs change. Once your session begins, you can monitor progress and receive updates directly in the app. When you’re done, simply stop the session in the app and unplug your vehicle.

You can access detailed revenue and usage reports directly through the synergEV platform. Simply log in to your dashboard to view key insights like charging sessions, energy usage, and total revenue across your stations. Our reporting tools make it easy to track performance, understand trends, and make informed decisions to optimize your charging network.

SynergEV takes a proactive approach to maintenance and repairs to keep your stations running reliably. Our network is continuously monitored, allowing us to quickly detect issues and respond as needed. When service is required, our team coordinates diagnostics, maintenance, and repairs to minimize downtime and keep your chargers operating smoothly, so you don’t have to manage it yourself.

If a station appears offline, there’s no need to take immediate action. The synergEV network continuously monitors all chargers and works to quickly identify and resolve any issues. If the station remains offline for an extended period, you can contact our support team for assistance. We’ll coordinate diagnostics and repairs to get your station back up and running as quickly as possible.